Adapt or Perish: The New Reality of Performance Marketing
In the last few years, we’ve seen a seismic shift in how paid advertising works, and it’s something you’d only notice if you were paying extremely close attention. Performance marketers have since been racing to adapt to the evolving landscape of targeting, optimization, and measurement and honestly, it can feel a bit overwhelming just trying to keep up with all the changes.
Not to worry, the team at MAVAN has spent years reverse engineering ad network algorithms and expanding our understanding. We’re constantly stress testing and refining our learnings to make sure we don’t let ourselves, or our clients, fall behind.
What you’ll see below is an in-depth chronology of the evolution of performance marketing, complete with critical insights, real world examples, and practical advice.
1: The Deterioration of Precise Targeting Inputs
Remember years ago when Meta (then Facebook) announced it was going to move away from interest-based targeting? That moment marked a fundamental shift in how we approach performance marketing. Eventually, other networks followed suit, further causing the deterioration of interest-based targeting and keywords, making it harder to pursue contextual targeting.
Post Cambridge Analytica, privacy concerns became the talk of the town, leading to more restrictions like Apple's iOS 14.5 update, and the introduction of cookieless tracking that impaired device-level attribution, reduced the performance of lookalike campaigns, and limited other things like retargeting. Ad networks are now working with considerably less granular data inputs on their users. Performance Marketers now need to apply a deeper understanding of what data the network is likely using for targeting signals and what it lacks.
2: The Rise of Automated Targeting & Creative
As manual targeting took a backseat, fully automated campaigns powered by machine learning and AI took center stage across major ad networks. Google Ads for example, switched to Smart Bidding, where the algorithm optimizes bids in real-time towards conversion values, paving the way for Google to force all mobile advertisers to adopt Universal App Campaigns that automated all targeting for you. Targeting has transformed: we must now define clear goals and data signals (like “purchase” events) to guide the algorithm towards our most probable audience.
At the same time that automated targeting was becoming the norm, automated creative generation also emerged as a transformative force in digital marketing. Channels like Google and Meta have revolutionized ad creation through ad units like Responsive Search Ads (RSA) and Dynamic Creative Optimization (DCO), allowing marketers to feed raw materials like copy, images, and videos, into an automated system that creates dynamically tailored ads. The latest evolution has even incorporated generative AI that enables ad platforms to develop customized creative content for specific audiences. Personalized ad creation at this level would be almost impossible to achieve manually, making this an unprecedented opportunity to engage customers on an even deeper level.
3: Broad Targeting and Lower Funnel Optimization Events Deliver ROAS at Scale
With automated targeting being the new norm, broad audience targeting is now king. This approach, when used with the right optimization events, can deliver Return on Ad Spend (ROAS) at scale as broad targeting over time will usually outperform narrow targeting when fed the right data signals.
Picking the right optimization event isn’t always straightforward but it’s important to remember that it needs to occur frequently enough post-click (typically within 24 hours) to provide substantial data for the algorithm to learn quickly.
Here’s an example: Let’s say we have a campaign optimizing for an "Add to Cart" event. If users tend to add a product to their cart within a day, this event becomes a valuable indicator of purchase intent for your ad network. In turn, this helps the algorithm fine-tune its targeting faster than waiting for purchases to build up.
4: The Necessity of Feeding Ad Networks More Data
Back in the day, I would set up thousands of campaigns that split out every possible permutation of targeting and then used automated bidding logic to optimize based on relatively early signals of success. This no longer works... at all.
The current machine learning models employed by ad networks need exponentially more data fed into them before they can even begin to deliver precise and effective optimization. This requires a consolidation of campaigns and budgets in order to aggregate enough data to fuel optimization. It's now uncommon to need more than a few campaigns running each with a handful of ad sets.
The logic behind this is two-fold. Firstly, an algorithm with access to more data can draw more accurate inferences and make smarter decisions. Secondly, a larger budget means more ads, more clicks, and more opportunities for the algorithm to learn from a larger data set. Therefore, marketers should focus on providing quality, high-volume data to help machine learning models effectively fine-tune campaign performance.
Since the algorithm needs deep funnel events in order to find your true audience, it needs to see a lot of data to find those conversions and build a targeting model off of them. For example, the minimum scope you need to hit in order for an ad set to leave the learning phase is 50 events over 7 days, according to Meta. If you have a campaign optimizing toward purchases and it costs $200 per purchase event at the start of a campaign, that means you need to spend a bare minimum of $10k on that one ad set in order to get enough learning to let the algorithm get into its optimization phase.
This is probably the concept that people understand the least. It requires solid expectation setting within the company when budget planning. By setting a proper budget you can avoid running into costly optimization issues.
5: The Continued Importance of Upper Funnel Metrics
Ad network algorithms look at metrics across your funnel, from first impression to final conversion event. Despite the heavy reliance on lower funnel optimization events (which happen at a late stage of the purchase funnel), algorithms don't ignore upper funnel events. Click-through rate (CTR), relevance score, and spend scale/delivery continue to play a crucial role in the overall performance of your campaigns.
These metrics provide early indicators of success, assisting the algorithm during the "learning phase" in understanding user engagement and the overall appeal of your ads while it gathers additional data to understand performance against lower funnel goals.
For instance, a high CTR often signifies that your ad is relevant and appealing to your audience. Ad platforms use CTR as a signal of quality and engagement. Similarly, a high relevance score (which includes ad quality score) implies that your ad is likely to engage users, which tells the algorithm that your ad might perform well, leading to better delivery and performance at lower costs.
Conversely, a sudden drop in these metrics can alert you to potential issues, providing an opportunity to make necessary adjustments before the situation deteriorates. On Meta, you can look at engagement rate, conversion rate, and ad quality metrics. On Google, you can look at Quality Score and Impression Share Lost (rank).
As crazy as it may seem, looking at which ads get the most delivery & spend is now an important metric. Ads that don't get scaled up by the algorithm mean they failed to pass the test for one of many possible variables that the algo is looking for, like poor ad quality score, which may limit your campaign even before you have any conversions. Look for ads with higher spend as an early indicator that an ad likely has a combination of positive performance signals that a platform is looking for in order to scale.
6: Creative is the New Targeting
In this new era of automated campaigns, creative content is more important than ever. It’s your primary tool for audience identification and engagement. Well-tailored creative will resonate with your audience, and just as important, non-target audience groups will ignore it. Learning which audiences will and will not convert from your creative teaches the algorithm to focus on higher converting audience segments.
Take this scenario, for example: a product appeals to millennials and Gen Z, but for different reasons. Instead of relying on a one-size-fits-all ad, designing distinct creatives that appeal to the unique preferences of each demographic can significantly improve a campaign's conversion rates for each audience.
Also keep in mind that tailoring your creative to match the placement format, such as using square creatives for Instagram feeds or vertical video for Stories, also unlocks additional opportunities for your ads to be shown. In other words, you want to craft creatives that are extremely compelling to a specific persona and ensure it follows best practices for the placement.
7: Measurement Shifts from Individual to Aggregated Data Sets
Recent privacy restrictions with Apple and Google deprecating device ID tracking have created a new challenge in attribution measurement. No longer do we have the luxury of relying solely on individual user-level attribution. Instead, we must now work with aggregated data sets as well as multiple conflicting sources of performance data, making it harder than ever to confidently measure performance data.
Ad networks now show you "modeled performance data" using their own black box machine learning models, which never seem to line up with your internal data sources. Far from using last-click attribution methodology, Meta now uses privacy-safe attribution models and probabilistic methods that leverage “aggregated and anonymized reporting, probabilistic modeling, and contextual targeting.” In other words, Meta and other networks are inventing their own attribution methods to close the gap created by new tracking restrictions. These changes require a new approach to data interpretation.
Companies are better served developing their own internal source of truth. Those that have managed to successfully navigate this shift have largely done so by building their own proprietary measurement approaches, since no complete, out-of-the-box solution currently exists.
Large advertisers have been better equipped to adapt to these challenges than small advertisers, since data science teams are capable of developing sophisticated internal attribution models and have the ability to leverage first party data sets. Approaches differ from company to company, but we see large advertisers developing internal attribution models using heuristics, leaning on pre-iOS 14 conversion models, pulling in Apple's SKAN postbacks, and other post-hoc methods to triangulate to a source of truth.
However, this may not be possible for smaller companies. In these cases, a flexible and creative approach is essential to navigate the evolving landscape of data privacy and attribution. Some lean more heavily on blended organic and paid data to act as a guardrail for overall performance. While others are testing out incrementality measurement solutions.
For further reading on measurement approaches, I recommend you check out: AppsFlyer and Adjust resource centers for iOS & SKAN.
In this new era of performance marketing, our roles have evolved from human-controlled to AI-influenced strategies. The magic formula for high-performing paid advertising now requires a strategic blend of campaign structure, data signals, and tailored creatives.
Key Takeaways
- Consolidate campaigns and ad sets: Allow the algorithm to access more data, improve its learning, and optimize performance by limiting campaign splits.
- Optimize towards frequent lower-funnel events: Choose events that typically happen within 24 hours of a click, such as "Add to Cart". This helps the algorithm refine its targeting.
- Focus on producing high CTR ads with high ad quality metrics: High CTR signifies ad relevance and audience engagement, influencing ad delivery and overall performance. Build your creative testing strategy around identifying high CTR/high conversion combos. Regularly test and prune ads to maintain high CTR and high ad quality metrics.
- Allocate enough budget to meet data thresholds: In order to exit the learning phase on Meta, ensure each ad set can hit 50 conversion events in 7 days. Avoid the trap of not having enough data to make decisions.
- Implement multiple attribution methods: Develop a flexible approach to navigate the shift towards aggregated data sets - explore using SKAN postbacks, blended internal revenue/signups, ad platform reported attribution, and post-signup surveys to establish a reliable source of truth for your campaign performance.
Remember, as we continue to navigate the changing landscape of performance marketing, MAVAN is here to support you every step of the way. If you found this guide helpful, please consider subscribing to our blog and sharing your thoughts on this article on LinkedIn.
If you’d like a free consultation to learn more on these topics, please reach out to letsgo@mavan.com to set up an exploratory call.
Shifting Strategy for Fitter Business Growth
How Reshaping the CrossFit Open Registration for a Remote Audience Fueled the Fitness Brand’s Comeback.
Key Takeaways
- CrossFit, a fitness brand with millions of members worldwide, needed help increasing participation in its flagship competition, the CrossFit Games Open.
- The early days of the pandemic posed new challenges around engaging members, but held potential to increase the brand’s reach.
- CrossFit partnered with MAVAN on a plan that optimized paid acquisition, email, and conversion rates.
- The project resulted in achieving its acquisition goal by 125%, with a Customer Lifetime Value to Customer Acquisition Cost over 3.0.
- To build on the success of the 2020 CrossFit Games campaign, the company retained MAVAN to explore long-term growth opportunities.
Galvanizing an Exercise-conscious Audience During Lockdown
Where some see adversity, others create opportunities. What separates difficulty from success can come down to not only recognizing the moment, but also taking swift action. For the top fitness brand CrossFit, the start of the pandemic required a rethinking of how it was promoting its flagship event. But it ended up jumpstarting a long-term growth strategy.
Lockdown was generally thought to have brought a heightened interest in fitness to a population looking to make the most of unprecedented free time. But, registering active participation for a competition like the 2020 CrossFit Games Open would prove challenging. Since fewer CrossFit gyms were open due to mandated and precautionary health measures, members were less engaged than previous years. Member registrations to compete for the “Fittest on Earth” were well below targets.
The company’s leadership found itself in a pivotal situation. With interest in exercise on the rise, the potential for expanding membership was too great to be left alone. CrossFit needed to scale its performance marketing efforts. Yet with so many locations closed, it needed to execute with the utmost efficiency. A few false steps, and the registration campaign could become too costly to make business sense. The brand built on a proven formula for improving health and performance needed to find a new accelerated formula for its 2020 CrossFit Games campaign.
CrossFit partnered with MAVAN, a provider of turnkey strategies and execution for rapid growth, to create a record-breaking formula. The partnership launched in a compressed fashion. MAVAN’s engagements usually begin with a rigorous qualitative and quantitative analysis, followed by a 90-day tactical execution sprint. But the 2020 CrossFit Games were approaching fast, giving a shorter runway to the project team. There was no time for a full-growth audit. Speed of execution around increasing event registrations became the entire focus.
This Fitness Revolution Must Be Optimized
In the first two weeks, MAVAN assembled a launch plan based around optimization of CrossFit’s lead-capture strategies. First, MAVAN developed an automated email series, purpose-built to convert past registrants and activate new ones. MAVAN segmented audiences to help personalize communications. Heavy reengagement activated prior CrossFit Games attendees. If not receptive to emails, MAVAN retargeted past registrants via optimized paid media campaigns across social and search.
Monitoring performance in these channels, MAVAN quickly double downed on the Facebook campaign, which was far outperforming Google spend. In fact, worldwide Facebook targeting delivered cost-effective acquisition across a diverse set of countries. The MAVAN team also fine-tuned conversion, A/B testing user paths, and landing pages over a six week period to optimize the conversion funnel. Through such tactics as increasing the prominence of lead information and revising calls to action, the campaign surpassed its goal.
Through the combination of these efforts, CrossFit shifted its event registration growth from a flat line into a hockey-stick curve. Coming from behind, it blew past the acquisition goal – generating a record number of registrations for the 2021 CrossFit games. By continually refining its methods, MAVAN also helped CrossFit achieve this success under budget, managing to reduce cost per registration (CPR) to well under target. MAVAN presented CrossFit with an action plan for how it could further measure conversion rates for the next year and still reduce cost.
Unlocking Long-term Growth
Impressed by the rapid turnaround and positive outcome, CrossFit retained MAVAN to lead its broader strategic planning cycle for the following year. Rather than basing planning on marketing funnels, MAVAN analyzed growth loops that created value to reinvest in the loops’ input. Through this approach, MAVAN helped CrossFit capture more quick wins. These included improving CrossFit’s existing social viral loop, adding a referral loop, and establishing a sales loop to ease affiliate conversion.
MAVAN and CrossFit's plans capture fast growth opportunities and analyze the results and the impact on their business objectives. CrossFit is no longer engaged in mere growth marketing campaigns. Rather, the company has a system for growth that fortifies its brand – and the fitness of its bottom line.